Custos Hotel Lubyansky
7.5Rating
Very GoodRated by Guests
42Reviews
What to expect
Pros
- 🏨Great location in the historical center of Moscow
- 👍Friendly and attentive staff, especially Felix
- 🚶Walking distance to main attractions and close to subway
- 🍵Full tea service and bottled water in the room
- 🧼Clean and cozy hotel environment
- 🛏️High-quality bedding with crisp sheets
- 🛠️Brand new facilities and well-maintained amenities
- 🥐Breakfast brought to the room, convenient for guests
- 🏢Spacious and clean rooms, some with a view
- 🚿Good water pressure and hot water in the shower
Cons
- ❌Poor sound insulation in rooms, lack of privacy
- 🛏️Uncomfortable and hard beds, affecting sleep quality
- 🔇Lack of air conditioning in some rooms
- 🗣️Inconsistent or below average service quality from staff
- 🚪Limited storage space in rooms, especially for suitcases
- 🧹Issues with cleanliness and maintenance, stained carpets and scuffed walls
- 🌡️Inadequate response to complaints, especially regarding air conditioning
- 🌝Poorly lit rooms, with delayed lighting and dark ambiance
- 🥶Cold bathroom, uncomfortable air conditioning
- 🍽️Limited or unsatisfactory breakfast options, cold meals
What this place has to offer
Services and conveniencesContactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingKitchen, Shared kitchen
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Russian
Where you'll be sleeping
25 m²
Deluxe Double
1 queen bed
25 m²
Deluxe Suite
2 semi double beds and 1 sofa bed
16 m²
Superior Twin
2 semi double beds
32 m²
Deluxe Duplex Suite
1 sofa bed & 1 queen bed
25 m²
1 Bed Deluxe Suite
1 queen bed or 1 sofa bed
25 m²
Large Twin Room
2 single beds
25 m²
Deluxe Twin
2 semi double beds
Small Single Room
1 single bed
12 m²
Standard Room
1 queen bed
16 m²
Superior Double
1 queen bed
What other guests say about this hotel
Is this hotel improving or worsening?
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