Custos Hotel Lubyansky
7.5Rating
Very GoodRated by Guests
42Reviews
What to expect
Pros
- 🏨Great location in the historical center of Moscow
- 👍Friendly and attentive staff, especially Felix
- 🚶Walking distance to main attractions and close to subway
- 🍵Full tea service and bottled water in the room
- 🧼Clean and cozy hotel environment
- 🛏️High-quality bedding with crisp sheets
- 🛠️Brand new facilities and well-maintained amenities
- 🥐Breakfast brought to the room, convenient for guests
- 🏢Spacious and clean rooms, some with a view
- 🚿Good water pressure and hot water in the shower
Cons
- ❌Poor sound insulation in rooms, lack of privacy
- 🛏️Uncomfortable and hard beds, affecting sleep quality
- 🔇Lack of air conditioning in some rooms
- 🗣️Inconsistent or below average service quality from staff
- 🚪Limited storage space in rooms, especially for suitcases
- 🧹Issues with cleanliness and maintenance, stained carpets and scuffed walls
- 🌡️Inadequate response to complaints, especially regarding air conditioning
- 🌝Poorly lit rooms, with delayed lighting and dark ambiance
- 🥶Cold bathroom, uncomfortable air conditioning
- 🍽️Limited or unsatisfactory breakfast options, cold meals
What this place has to offer
Services and conveniencesContactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingKitchen, Shared kitchen
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Russian
Where you'll be sleeping
25 m²
Deluxe Double
1 queen bed
25 m²
Deluxe Suite
2 semi double beds and 1 sofa bed
16 m²
Superior Twin
2 semi double beds
32 m²
Deluxe Duplex Suite
1 sofa bed & 1 queen bed
25 m²
1 Bed Deluxe Suite
1 queen bed or 1 sofa bed
25 m²
Large Twin Room
2 single beds
25 m²
Deluxe Twin
2 semi double beds
Small Single Room
1 single bed
12 m²
Standard Room
1 queen bed
16 m²
Superior Double
1 queen bed
What other guests say about this hotel
Is this hotel improving or worsening?
We've analyzed the reviews to find out if this hotel is improving or worsening. On average, this hotel is worsening -2.14% over the period.